Daraz.pk Jobs For Head of Transport Operations
Company: Daraz.pk
Position: Head of Transport Operations
Location: Karachi
About the job
ABOUT DARAZ
Founded in 2015, Daraz is South Asia's leading e-commerce platform in Pakistan, Srilanka, Bangladesh, Nepal and Myanmar with regional offices in Singapore and Dubai. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalised logistics and payments infrastructure in its market. Daraz' vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.
For more information, please visit www.daraz.com
JOB RESPONSIBILITIES
- Drives strategic reviews and analysis with 3PL teams to understand capacity & financial opportunities and risks
- Ensures the 3PL is meeting Daraz Performance Management expectations. Drives KPI reviews with 3PL and ensures they have appropriate action plans
- Ensure the 3PL is managing their Daily Operations in alignment with Daraz priorities and needs.
- Reconciles information between the 3PL & Daraz systems, develop and follow up on APIs roadmap and implementation
- In partnership with key operational leaders within the organization implement the vision and business processes
- Drive continuous improvement and cost reducing innovation while ensuring a high-level service quality
- Oversee reporting on key metrics such as cost per package, delivery success rate percentages. Continually assess current service performance levels and trends and take timely action to remove performance barriers.
- Build a strong partnership with internal customers through regular and consistent professional communication, problem solving, and relationship building. Promote collaboration, coordination, and teamwork across organizational boundaries.
- Implement processes and controls to ensure delivery service meets or exceeds the expectations of our clients. Monitor customer satisfaction, address field issues, and manage performance to defined metrics, and drive the best productivity we can manage to. Drive improvement at the final mile based on training in the fields, and SOP compliance.
- Liaison between regional management and corporate functions to ensure internal process compliance as well as to ensure that local managers have the tools and assistance needed to be successful.
- Ensure all business activities are done in accordance with applicable federal, state and local laws, rules, and regulations meeting the highest quality standards.
QUALFICATION & ELIGIBILITY CRITERIA
- Bachelors or Masters in Business Administration or relevant field.
- Above 8 years work experience in Logistics and Supply chain
- Strong grip over Excel and other related software
- Strong analytical skills, stakeholder management, strong communication skills and business acumen
- 3-5 years of logistics experience (e-commerce experience would be preferred)
- Ability to work in teams and have strong stakeholder management, communication and enthusiasm.
- Demonstrated ability of excelling in fast-paced, changing and ambiguous environments and work under high pressure
- Good knowledge of logistics systems and software is a plus.
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