MCB Bank Jobs fOR CONTACT CENTER EXECUTIVE

 

VACANCY ALERT!

Organization: MCB Bank Ltd

Position: CONTACT CENTER EXECUTIVE

INDUSTRY: Banking/Financial Services

CATEGORY: Client Services & Customer Support

JOB TYPE: Full Time/Permanent ( First Shift (Day) )

GENDER: No Preference

MINIMUM EDUCATION: Bachelors

CAREER LEVEL: Experienced Professional

MINIMUM EXPERIENCE: 1 Year

Job Description (total positions: 1, posted on: Oct 3, 2022)

• Answer incoming customer phone calls and take appropriate action for each call
• Perform basic account maintenance activities and utilized bank policies to solve customer’s issues
• To endure that the highest level of quality customer care is delivered and all problem incidences are
• reported and highlighted
• Achieve established standards for call handling quality, Sales, and productivity
• Capture customer’s data as per defined standard operating procedures
• Attend mandatory training sessions to stay updated on product or company policy changes
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company
• Utilizing software, databases, scripts, and tools appropriately
• Ensure compliance with all company / client policies, procedures, and practices
• Positive Attitude, goal-oriented, and team player

Required Skills

Collaborative and Problem Solving, Listening to Customers, Customer Services Operations, Client Contact Skills, Customer Relation Management, Interpersonal and Communication Skills

For Apply:-

Interested candidates may visit our website for details and apply online at https://lnkd.in/fKa89Fv

Last date for submission of application is October 18, 2022

MCB Bank Jobs fOR CONTACT CENTER EXECUTIVE