Zong CMPak Ltd Jobs Manager Digital Communications | PR & CSR

  

Zong CMPak Ltd Jobs Manager Digital Communications | PR & CSR

Job Title: Manager Digital Communications

Department: PR & CSR

Location: Islamabad

Last Date to Apply: 15th April 2022

Job Purpose:

• To analyze social media and provide end-to-end social media listening support
• Manage, organize and present data from various digital sources developing and delivering both regular and ad-hoc reports for leadership and to help drive decision-making.

Job Responsibilities:

• Ensure utilization of social listening tools for regular reporting of pre-determined key topics and spiking conversations related to Zong
• Conduct audits of social content to ensure maximum efficacy of creatives used and to ensure correct application of tags
• Ensure all Digital and Social Media customers’ posts related to any potential crisis are effectively monitored and analyzed for timely corrective action
• Analyze consumer sentiments on Digital and Social Media and submit daily/ monthly reports
• Stay abreast on best practices and latest trends in telecommunication, digital marketing, web analytics, SEO, SEM, digital content and campaign management
• Establish goals and metrics/indicators for success for Zong’s social channels and share regular reporting
• Create and own the digital/social media crisis communication strategy
• Manage the community management team and ensure all key relevant customer queries are responded to in collaboration with the customer services team
• Work closely with different departments and ensure smooth communication to resolve social media queries and crisis
• Create tailored and effective content for positive narrative building for Zong across social media channels
• Mapping of relevant influencers and bloggers of the industry
• Event and campaign based influencer/blogger management reporting

Eligibility Criteria (Education, Knowledge, Experience and Skills):

Education:

• Masters in Digital communication, MBA Marketing, Masters in Mass Communication and Media or equivalent degree

Work Experience:

• 5-7 years relevant experience in public relations and communications
• Proven working experience in Digital Communication, social media listening, campaign management
• Proven track record of crisis management on social media channels
• Strong network of media and public relation contacts

Skills – Generic:

• Ability to work under challenging environment and sustain pressure
• Strong analytical, presentation, communication, dispute resolution skills
• Result oriented
• Proactive, solution focused and service oriented
• Interactive personality with relationship building ability
• Ability to work independently as well as a part of a team

Skills – Job Specific:

• Strong ability to work and extract reports from top social media listening software
• Strong data and analytical skills
• Exceptional writing and editing skills
• Experience with social media including blogs and microblogs

Apply Now