Shell Pakistan Careers - Latest Shell Jobs 2022-Latest Jobs 2022 -SME Manager
Job Description:
As a key member of Shell Fleet Solutions team, the SME manager position will be key in driving SME growth in the local market. The individual will be expected to be the expert on the needs of small businesses and people who drive for work every day.
This role offers an exciting mix of direct ownership of key activities as well as helping implement relevant global initiatives at a local level. Think about landing partnerships with large aggregators, retailer engagements to drive SME growth via the Shell sites/retailer channel, marketing campaigns through digital channels, potentially supported by tele sales activities from the SBO, maintain a feedback loop with customer support teams and so much more.
Your market, competitor and customer knowledge will contribute to shaping product roadmaps, improving customer experience and of course, offering compelling services to SMEs. You will help prioritize which CVPs are best positioned to help Fleet Solutions grow, assess expected contributions and needed experience.
Location: Karachi
Post date: 06-January-2022
Key Accountabilities
- Collaborate with Mobility B2C partners to find the right profitable solutions for the (end) customer
- Work closely together with expansive teams including but not limited to the global SME team, product team, Sales and Customer support, with everyone focused towards growing the previously underserved SME segment.
- Help bring to life global initiatives, coordinating their implementation in your market and ensuring they are locally relevant and consistent across the entire ecosystem: from the tone of voice, to the legal checks, activation plans and even down to the FAQs.
- Shape the local marketing planning & priorities for the SME segment to reach ambitious growth targets and continuously monitor performance in key areas using different tools.
- Ensure that the activities within the SBO on SME are fully in line with country strategies.
- Responsible for the P&L and the delivery of the growth targets of the SME segment in your market
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