Pak Elektron Limited PEL Jobs Service Manager

  

Pak Elektron Limited PEL Jobs Service Manager

Department:

Customer Services Department

Location:

Peshawar

Required Experience:

3-5 years

Required Qualification:

B.Tech Mechanical /BSc. Mechanical Engineering

Competencies:

Planning, Managing Resources, Customer Orientation, Team Building, Communication, Administration 

Job Description:-

• Ensure the highest level of quality service; reduce repeat repairs and prompt response to customers & dealers
• Monitor, control and minimize operational expenditure and manage within the allocated budget
• Conduct Visit Authorized Service Centers (ASC) on a regular basis to monitor performance and provide guidance to improve service quality levels
• Coordinate with Sales Teams and Dealers to ensure that all complaints are resolved
• Ensure timely reporting & feedback to CSD Head Office on critical issues
• Ensure availability of spare parts and maintain sufficient stock according to market requirement
• Ensure all requirements of ISO90001;2015 Quality Management System are fulfilled and work is in accordance with defined standards